Privacy Policy

Last updated: March 13, 2026

DSEV Holdings LLC ("Company", "we", "us") operates the Cortex AI platform. This policy describes how we collect, use, and protect your information.

1. Information We Collect

Information you provide:

• Name, email address, company name
• Business information shared during onboarding
• Conversation history with AI agents
• Files, images, and documents you upload as reference materials
• Payment information (processed by Stripe; we do not store card details)

Information collected automatically:

• Telegram user ID and language preference
• Usage patterns and interaction frequency
• Device and platform information

2. How We Use Your Information

• To provide and improve the AI service
• To maintain conversation context and memory for better service
• To customize AI responses based on your business profile
• To process payments and manage subscriptions
• To communicate service updates and support

3. Data Storage and Security

Your data is stored on secure cloud infrastructure (Supabase) with encryption at rest and in transit. Access is restricted to authorized systems only. We implement industry-standard security measures to protect your information.

4. Data Sharing

We do not sell your personal information. We may share data with:

• Service providers: Stripe (payments), Anthropic (AI processing), Supabase (data storage), Telegram (messaging)
• Legal requirements: When required by law or to protect our rights

AI conversations may be processed by third-party AI providers (Anthropic/Claude) to generate responses. These providers process data according to their own privacy policies and do not use your data for training.

5. Data Retention

We retain your data for the duration of your subscription plus 30 days. You may request deletion of your data at any time by contacting us.

6. Your Rights

You have the right to:

• Access: Request a copy of your data
• Correction: Update inaccurate information
• Deletion: Request permanent deletion of your data
• Portability: Receive your data in a structured format
• Objection: Opt out of certain data processing

7. LGPD Compliance (Brazil)

For users subject to Brazil's Lei Geral de Proteção de Dados (LGPD): We process your data based on your explicit consent and/or legitimate interest. You may exercise your rights under LGPD by contacting our Data Protection Officer.

8. CCPA Compliance (California)

California residents have additional rights under CCPA, including the right to know what personal information is collected and the right to opt out of data sales. We do not sell personal information.

9. GDPR Compliance (EU)

For users in the European Economic Area: Our legal basis for processing is consent and legitimate interest. Data may be transferred to the United States where our servers are located, with appropriate safeguards.

10. Cookies and Tracking

Our website may use essential cookies for functionality. We do not use tracking cookies for advertising purposes.

11. Children's Privacy

The Service is not intended for use by individuals under 18 years of age. We do not knowingly collect data from minors.

12. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes via the Service or email.

13. Contact

For privacy inquiries or to exercise your rights:

• Email: privacy@dsevholdings.com
• DSEV Holdings LLC, 999 Brickell Ave, Suite 740, Miami, FL 33131